Frequently Asked Questions
Everything you need to know — and if your question isn't here, just ask us.
Choosing a life management service is a big decision based on trust and rapport. We want you to feel entirely comfortable with how we work before we even begin. Below we have answered the most common questions people ask us. If there is anything else you would like to know, or if you would like to discuss your specific needs, please do reach out.
About the service
What is household management?
It's having a professional 'safe pair of hands' to oversee the smooth running of your home. This can range from managing tradespeople and life admin to ensuring your fridge is stocked and your errands are run.
Do I need a cleaner as well?
We are not a cleaning service, though we can certainly source and manage a high-quality cleaner for you as part of our household management service.
Can you help with my specific task?
If it's legal, ethical, and safe, we can almost certainly help. From booking travel and managing appointments to waiting for the gas man or organizing a house move, we've got you covered.
Is the service confidential?
Absolutely. Discretion is at the core of what we do. We serve high-profile individuals and families who require complete privacy and security.
Where do you operate?
We are based in Hythe and primarily serve the New Forest, Waterside, and surrounding Hampshire areas, ensuring we are always local enough to be there when you need us.
About the people
Who will enter my home?
You will only ever deal with our two founders. We do not use agency staff or temporary workers. You will know us both by name and have our direct contact details.
Are you insured?
Yes, we hold comprehensive public liability and professional indemnity insurance for your peace of mind.
Are you DBS checked?
Yes, both founders hold enhanced DBS certifications, which are available for inspection upon request.
What is your background?
We have decades of experience in high-level administration, project management, and household coordination, allowing us to handle complex tasks with ease.
Pricing and contracts
How much does it cost?
We offer tiered monthly retainers starting from £80 per month. This ensures you have a dedicated allocation of time and priority support.
Are there any hidden fees?
No. Any additional costs (such as travel for long-distance errands or third-party expenses) are always agreed in advance.
Is there a long-term contract?
We work on a rolling monthly basis. We believe our service should prove its value every month, so you aren't tied into a long minimum term.
How do I pay?
Invoices are issued monthly and can be paid via bank transfer or direct debit.
Can I upgrade my tier?
Yes, you can move between tiers with one month's notice, allowing the service to flex around your life.
Getting started
What is the first step?
Simply register your interest or send us an email. We will arrange a brief, no-pressure discovery call or meeting to see how we can best help.
How quickly can you start?
Once we've agreed on a plan and tier, we can usually begin supporting you within 5-7 working days.
Do we need to meet in person?
Yes, for household management tasks, we always meet in person first to walk through your home and understand your requirements perfectly.
What if I only need help once?
While our core service is built on ongoing relationships and retainers, we do occasionally assist with one-off projects like house moves. Please ask.
How do we keep in touch?
You'll have a direct line to your dedicated manager via phone, email, or WhatsApp — whatever suits your lifestyle best.
Still have a question?
If you couldn't find the answer you were looking for, please feel free to drop us an email or give us a call. We're always happy to have a quick chat.
Ready to find out more?
No commitment, no pressure — just a conversation.
❦ Enhanced DBS Checked
❦ Fully Insured
❦ Local Hampshire Experts
❦ Confidential & Discrete